Set up my existing domain name

If you have already reserved your domain name with another registrar (Gandi, 1&1, OVH, LWS, etc.), here’s the procedure to follow.

In the tab Your domains names, from Settings >Domain name, click on Add a customized domain name.

In this pop-up, it is important to remember:

  • Your Shop ID, which is the number before
  • Your IP Address, which you might have to enter in your A type entry


Settings with your registrar

This configuration is often found in a “DNS” or “DNS Zone” section.

To apply a CNAME, it is sometimes necessary to go through the advanced options.

For more information on where to find this section, you can ask your registrar's clients service.

xxx is to be replaced by your Shop ID

xx is to be replaced by your country code (en/it/UK/etc.)

The period . at the end is often required.

The line you need to find should look like this:

www CNAME , where xxx is to be replaced by your Shop ID and xx by your country code (en/it/UK/etc.).

💡 Useful tip

Consider setting up a permanent web redirect from the domain name, without “www”, to the domain name, with “www”, if this is necessary according to your registrar.

Once this configuration is done, you have to wait at least 2 hours for it to propagate on the Internet (so that all servers register the change).

☝️ Good to Know

In some registrars, it is important to also redirect the IP address via the A entry

Configuration on our administration area

Once the configuration is done on your registrar, head back to your administration area on our solution.

In the "Your domain names" tab, click on Add a customized domain name.

The customization of the domain name is automatically registered.

Enter your domain name in the field as follows:

☝️ Good to Know

Allow between 24 and 48 hours for it to take effect.
💬 Feel free to contact your Business Coaches if you have any questions!