Available for

Manage my store’s product reviews and ratings

Measure your users' shopping and visiting experience on your store with our reviews and scores management tool to:

  • Collect a review of your store and services to improve your services.
  • Create content automatically and thus improve your SEO. 
  • Increase your conversion rate by reassuring your visitors.
  • Increase the visibility of your site thanks to our social media sharing tools.

You can activate and set up your product and store reviews directly via the Settings > Reviews & ratings section.

Configuration of product reviews and ratings


These settings can be accessed via the "Product reviews and ratings" tab.

Product reviews

You can here :

  • Choose who can write a review :
    • All visitors
    • Only store customers
    • Only customers who have bought this product
  • Choose to confirm or not every new comment before it appears on the website
  • Choose to receive or not an alert by email for each new comment

Reviews and scores display on the store

You can choose the number of reviews displayed on the product page. Beyond that, a new page will appear on your sites to display all product reviews. In addition to being optimized for SEO, this page will showcase the unique content automatically generated by your visitors.

Ask for the customer to review their order by email

You can program an automatic email that will be sent to your customer X days after the shipment (or receipt) of his order, in order to encourage him to comment on the products ordered.

Legal notice information

In this section, you can choose whether to activate the legal information. You can also edit them if needed.

General setup button

Clicking on this button will take you to the moderation page for reviews and ratings.

☝️ Good to know

When you activate the possibility for visitors and/or customers to leave a review on a product page, a "Customer Reviews" tab is added to your product pages.

Visitors and/or customers can leave their opinion by filling in the form. They will be able to add up to 3 images of the product ordered if they wish.

Configuration of store reviews and ratings


These settings are accessible via the "Store Reviews and scores" tab.

Display of reviews and ratings on the store

You have the option to enable or disable the display of your reviews and store notes. The reviews and store ratings will automatically appear in the footer, if the option is activated.

Ask for the customer's store review by email

An option allows you to program an automatic email that will be sent to your customer after X days. This email will invite him to give his opinion on the store and his purchase.

Ask for the customer's store review at the end of the order process

In addition to the email automatically sent to the customer, you can encourage your customers to comment on their purchase on the order confirmation page.

Moderate reviews button

Clicking on this button will take you to the moderation page for reviews and ratings.

☝️ Good to know

When you enable customers to leave a review of your store, a "Shop review" insert is automatically added to the footer of your store.
Visitors and/or customers can then consult all your store reviews. The purpose of these reviews is to reassure your visitors and enable you to improve your services.

💡 Useful tip

You can configure the WiziBlock "Customer reviews" on your home page to highlight them. To do so, go to Content > Homepage content, then select the "Customer reviews" WiziBlock.

Moderation tools

To moderate your product and store reviews and notes, go to Marketing > Reviews and ratings, for the WiziShop solution and Settings > Reviews moderation for the Evolup solution, where you'll find 2 tabs: "Product reviews and notes" and "Shop reviews and notes".

Summary and average score

To the right of the heading, you will find your average score, as well as a summary of the status of your reviews.


For each review collected, you have 4 possibilities:

  • Put on hold: This allows you to not respond instantly. These pending reviews will be stored in the "Pending Moderation" tab.
  • Rejected: An unapproved review will not be displayed on your store.
  • Approved: An approved review will be displayed on your store.
  • Respond: This allows you to reply to your customer's comment. The answer will be displayed on your store under the customer's comment.

Reply management

For each review, you can also hide your answer and/or mask it.

Grouped actions

By filtering by date and/or selecting all desired comments, you can perform grouped actions such as approve all, put all on hold, disapprove all.

General setup button

Clicking on this button takes you to the general configuration page for your reviews and ratings.
💬 Feel free to contact your Business Coaches if you have any questions!