Presentation of AliExpress


 
Where is AliExpress based?


AliExpress is a platform owned by the AliBaba group, and its head office is based in Hangzhou, China.


What type of products does AliExpress sell? 


AliExpress is a marketplace that specializes in the sale of cheap products to individuals. It is an online retail center grouping stores that offer all kinds of products. It is mainly known for electronic components (smartphones in particular) and fashion accessories, but it has a very wide catalog which includes homeware, and sports and beauty products, etc.


Can I sell brand products that are sold through AliExpress? 


Selling brand products from AliExpress requires a great deal of precaution. As regulations on the use of trademarks are not the same everywhere, we recommend that you contact the AliExpress seller of the brand product that you wish to sell to ensure it is not a counterfeit and that a document proving the license agreement will be provided to you.


Should I pay a subscription fee to work with AliExpress? 


There is no need to subscribe to access AliExpress's catalog. However, you will need to create an account on the platform.


What are the delivery times? 


The delivery times on AliExpress depend on the carrier that you select when you place your order. Most sellers offer the AliExpress Standard Shipping delivery option, which we recommend, with delivery between 14 and 17 working days for Europe. 
👉 Stock and Delivery: AliExpress
 


How to import AliExpress products to my store?


You can import products from the AliExpress catalog with the Chrome Dropizi extension.

Good to know: the Chrome Dropizi extension is only available on computers, so you will not be able to import your products from a mobile or a tablet.
👉 Refer to our tutorial How to set up AliExpress with the Dropizi extension?
 


How do I contact AliExpress customer services? 


To contact AliExpress' customer services, go to the menu at the top of the page, then Customer Service:


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You will find AliExpress' Q&A. To use the AliExpress chatbot, go to the bottom of the page, button Online service:

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💬 Please do not hesitate to contact your Business Coaches should you have any questions!