To add the Messenger chat bubble on your store, you will first have to go to your Facebook page to retrieve your script, then to your WiziShop administration area to configure it. Here are the steps to configure it:
From your Facebook page
👉 Follow the detailed procedure in the dedicated Facebook help to configure the plugin from your page until step "5. Under Customize Your Chat Plugin options, you can customize the color, alignment and expansion settings."
After you complete the Chat Plugin setup from your Page, you can paste the code directly into your website. Select the "I will install the code myself" option. Copy the code. Click on "Confirm".
From your WiziShop administration area
The Facebook part is over. Now go to your administration area, in Settings (cogwheel) > Tags and external services > Manage my scripts.
After clicking on the "Add a new script" button, paste the script you had copied from Facebook.
- Name your script "Facebook Messenger".
- Select "Classic website + mobile version".
- Select "On all the website pages".
- Select "At the beginning of the content <body>".
- Save your script.
Be sure to leave the "This script does not require RGPD validation" box unchecked.
To work properly, the Facebook Messenger script needs to track the actions and data of users who visit your store. In accordance with GDPR, your visitor can now choose not to share this information with the third-party services you use. 👉 Learn more (GDPR section).
Your script is now set up!
👉 See also: Add a conversation bubble to my store, if you prefer to add a conversation bubble that is not Facebook Messenger.
💬 Do not hesitate to contact your Business Coaches if you have any questions!