📢 Is there an anomaly on your website ? Do not hesitate to report it to our team of Business Coaches ! You will have to send the team the following details :
For all anomalies :
- Medium used (mobile, tablet, computer)
- Operating system used (Windows, Linux, iOS...)
- Browser used (Chrome, Safari, Firefox, Explorer...)
In some cases :
- The name of your store (if you have several stores)
- The product reference if the anomaly affects a product
- The order number if the anomaly affects an order
- The invoice number if the anomaly affects an invoice
Send your request from the chat bubble located in the bottom right corner of your screen :
Display error ?
First, empty the cache of your browser and your store (see here how to do it). If the anomaly remains, make a screenshot of this anomaly and send it to the Business Coaches with a short description of the anomaly.
Configuration error ?
If you notice a configuration error or if an area of your administration area is not operating correctly, make a video recording of the malfunction you are encountering, and send us that video (How to send a video recording of your screen with Loom ?). The video is essential because it will enable us to quickly understand and reproduce the anomaly, and check with our technical team.